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Language Assistance Services
Clients with limited English proficiency, clients who are deaf or hard of hearing, and clients with any other characteristics that make it hard for them to understand oral English communication will be offered:
• Oral language assistance: This obligation can be met by utilizing interpreter services in person, by video conferencing, or through telephone interpreter services or language lines. With the exception of emergency situations, Autism Services of Minnesota may not rely on a patient’s minor child or adult relative to serve as an interpreter. This compromises effective communication and can create a culturally unsafe situation for the patient and/or relative.
• Written translation: This obligation can be met by the provision of written materials, translated by a qualified translator, for clients with limited English proficiency. Materials can include intake forms, consent forms, education materials, and assessments.